1. Return Period
Customers may request a return within 30 days after receiving the product. Return requests submitted after this period may not be accepted.
2. Return Requirements
To qualify for a return, products must be unused, in original condition, and include original packaging, accessories, and any included materials. Products that show signs of use, damage, alteration, or missing components may not be eligible for return.
3. Return Process
Customers must contact our support team before sending any items back. Please provide order details and information about the return request. Unauthorized returns may not be processed.
Email:
support@swirlnailhead.shop4. Return Shipping Responsibility
Customers are responsible for return shipping costs if the return is requested due to personal reasons, including incorrect selection, change of preference, or other non-product-related reasons.
If the product received is defective, damaged, or incorrect due to our error, we will review the situation and provide appropriate assistance according to the circumstances.
5. Refund Processing
After the returned product is received and inspected, approved refunds will be processed within approximately 3 days. The actual time for funds to appear in the customer’s account may vary depending on the payment provider or financial institution.
6. Refund Conditions
Refunds will only be issued for eligible returned products that meet the return requirements. Any applicable deductions or adjustments will be communicated before processing the refund.
7. Final Notice
We recommend customers carefully review product information before placing orders to ensure the selected products meet their expectations.
Due to sustained losses, the merchant has decided to clear out stock at a loss.